Refund policy
At Shoppingoes, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us so we can assist you.
Return Requests
To request a return, please contact us at info@shoppingoes.com and include:
- Your order number
- The reason for the return
- A description of the issue
- Photos of the product, if the product is damaged, defective, or incorrect
Please do not send a product back before contacting our customer service team and receiving return instructions.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to help us evaluate the issue.
If the item is confirmed to be defective or incorrectly shipped, we will work with you to provide an appropriate solution, which may include a replacement or refund.
Refunds
If your return is approved, we will process your refund after the returned item has been received and inspected, where applicable.
Refunds are generally issued to the original payment method.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable reasons.
Any product-specific return restrictions will be disclosed on the relevant product page or at checkout where applicable.
Return Shipping
Unless the return is due to a defective, damaged, or incorrectly shipped item, the customer may be responsible for return shipping costs.
Contact
For return or refund questions, contact: